Service Policy
Please read the following terms and conditions carefully. By placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated in April 2016.
Who we are
We are Future Kitchen , A Dr. Asif Khan Wellness Clinic LLP Initative. By subscribing to use our service, a binding contract will be formed between us and the person identified as the client in the order process.
How to Order
You can either use our online signup form (www.futurekitchen.in) or call us for a telephonic consultation and we will complete your subscription details for you by telephone. We aim to gather information on your general health goals and food preferences as well as personal information such as your height, weight and age, to assist with selecting the appropriate programme for you. In some of the clinicial programmes, for example, we would require 20 gms of your nail which would be sent to the U.S.A for Tissue Analysis that shows mineral balance and heavy metal toxicity( the charges for this test will be $400 US) All subscriptions have to be for a minimum period of 10 days.
Based on the information you provide, payment will be taken for your chosen subscription period. Please note that we cannot accept orders for less than the minimum programme length of 10 days, (one programme per person). Pre-paid days are valid for 1 year from the date of purchase.
Once we have received payment, we will review your details promptly and confirm acceptance of your order. Please note that until the order is confirmed back to you, it is not binding (even where you have received payment confirmation from your bank through sms) and in certain circumstances we may need to cancel your order at that stage by refunding the whole amount paid. NB: We reserve the right to refuse orders from customers at our discretion.
Your Future Kitchen Programme
We will review your dietary and general health information as we prepare your daily menus and will make every effort to ensure that the meals that we select will be appropriate for you. Our Starter Information sets out what you should expect from Future Kitchen. We aim to provide nutritionally-balanced daily food parcels personalised for your dietary needs. Future Kitchen comprises daily deliveries that are dependent on the type of deliveries and programme chosen (No Breakfast, No Lunch or No Dinner deliveries are available).
We reserve the right to make any changes to the menus at our sole discretion. The meals are designed to be nutritionally-balanced, but specific health or dietary objectives or benefits from subscribing to Future Kitchen cannot be guaranteed.
Nutritional Advice
We have qualified nutritionists and/or dietary therapists on hand to assist in the selection of your meals, based on the information that you provide. If you have any questions about the nutritional aspects of our service, please let us know immediately and we shall be happy to discuss these with you.
While our qualified nutritionist helps to plan the daily menus, his advice is only general and must not be relied upon as being specific health advice.
If you are in any doubt about your health, you must see Dr. Asif Khan at Future Kitchen ASAP but with prior appointment.
Payments
We accept Visa debit & credit cards & MasterCard. We do not accept Amex. Your card will be charged in advance for the full value of the initial subscription period. We reserve the right to amend or refuse the sale, if the payment received is not correct to our current pricing structure or if the number of days purchased is below our minimum of 10 days (with the exception of our 5 day future Taster Programme - for new clients only). Before your subscription expires, we shall endeavour to contact you to discuss renewal. If you wish to renew your subscription, we shall again require full payment in advance for subsequent subscription periods of at least 10 further days at a time. If we are not able to contact you before your subscription expires, we will assume that you do not wish to renew the subscription until advised by you.
Please note that prices may alter, and that we reserve the right to change prices without prior notice by amending our advertised price list. This will not affect any subscriptions already paid for in advance.
Deliveries
Within a delivery radius of 7 km, the delivery of your order is included in the programme. Above 7km, the cost of the programme will be customized.
We will be glad to arrange for delivery to an address different to the invoice address. Please indicate clearly the delivery address when placing your order.
If you require us to access secure parts of your home or building in order to deliver The Future Kitchen, please notify us of this at the time of placing your order. We will liaise with you in order to obtain keys, passes or codes before your first delivery and we will of course take special care over your property and access details. Please keep us up to date with any changes that might affect our ability to deliver to you. If we cannot access your building because of changes that we have not been notified of, we will attempt to contact you to make other arrangements. If we are unable to deliver in such circumstances, we reserve the right to charge you for that day. Please contact us at the end of your subscription to arrange for your keys or passes to be returned if you do not wish to continue with Future Kitchen at a later date.
We will deliver your meals to you every day of your subscription between the hours of 7.30am to 7.30pm. Time taken to deliver shall not be the essence of our contract.
Due to circumstances beyond our control, sometimes our couriers experience unavoidable delays. In these circumstances, we respectfully request that you allow until 8am for receipt of Future Kitchen food. In the event that delivery still has not been made or attempted by 8am on any day, we will either dispatch the goods again free of charge or make a full refund for that day. We shall not be liable for any non-delivery, even if it is our fault, unless you notify us by telephone by 1pm on the due day. Any liability for non-delivery shall be limited to replacing Food package within a reasonable time or issuing a credit note to you for that day.
Future Kitchen
It is our intention to give total customer satisfaction through the goods and services we offer. Future Kitchen food should reach you in perfect condition. If you have reason to suspect that a product is somehow damaged, unfit for human consumption or is incomplete, please contact us immediately. We shall endeavour to replace the items or give you an appropriate refund where possible at our discretion. If you do not let us know of any such problems by 1pm on the delivery day, we may not be able to refund the item or replace it and you will be deemed as having accepted the Future Kitchen delivery for that day, unless we agree otherwise.
Subscription Periods, Suspension & Cancellation
If you wish to cancel or suspend your subscription, please let us know as soon as possible.
If you notify us at least three full working days before your subscription was due to start, we will cancel your subscription and refund you the full amount paid by you less a 5% administrative charge to cover credit card charges and our internal administration costs.
For requests to cancel your subscription later than three full working days before it was scheduled to start, we will endeavour to be flexible and consider your request at our discretion, giving a maximum 50% refund for days not yet taken. Where ingredients have already been purchased or other expenditure incurred (such as credit card, banking, administration or travelling), we reserve the right to make reasonable allowance for this in any rebate that we may agree to make.
If you would like instead to suspend your delivery at any time during your subscription, we will endeavour to be flexible and consider your request at our discretion, provided that you give us at least three full working days notice. Where you have suspended your subscription, please give us three full working days' notice of when you wish to resume the service, which you must do within 3 months of suspension. If you do not resume the service within 3 months, we shall be entitled to treat it as cancelled, in which case our standard cancellation policy shall apply (i.e. a maximum 50% rebate for days not yet taken).
Warranties and Liability
Nothing in these terms and conditions shall:
- Exclude or restrict our liability for death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation; or
- Affect your statutory rights if you are transacting as a consumer.
Subject to the above paragraph, our entire liability shall be capped at the sums paid by you for our service during the relevant subscription period. In no event shall we be held liable to you for any special, indirect or consequential damages, loss of profits or goodwill.
Changes to Terms
We reserve the right to make changes at any time to any part of these terms and conditions. All such changes will be published on the website (www.futurekitchen.in) and/or shall be sent to you by post or with your deliveries. If you use our website or place any order with us after the changes have been published, you are agreeing to be bound by those changes in respect of that order.
Use of the Website and our Publications
Unauthorised duplication or publication of any materials from our website or elsewhere is prohibited.
Unauthorised duplication or publication of any other materials including but not limited to starter information, worksheets, recipes, brochures, text, graphics, newsletters, the selection and arrangement thereof, and all software compilations, underlying source code and software is prohibited.
You may retrieve and display content from our website on a computer screen and print out individual pages on paper for the sole purpose of placing an order with us or using information for your private, non-commercial purpose in connection with your normal use of our products and services, but all other uses are strictly prohibited except with prior written permission from us. You acknowledge that Future KitchenTM is our trade mark and that you may not use the name.
Choice of Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with Indian Law. The parties irrevocably agree that the courts of India shall have exclusive jurisdiction to settle any dispute that may arise out of, under, or in connection with the use of the Website and the purchase of goods from Future Kitchen, and to submit all disputes to the jurisdiction of the Indian courts.
General Provisions
We shall not be liable for any delay or failure to perform any of our obligations under these terms and conditions due to any cause beyond our reasonable control, including industrial action.
These terms and conditions constitute the entire agreement between you and us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
The waiver by us of any breach or default of these conditions shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same or any other provision.
If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.